Yesterday, and a week later than I should have (I think), I tried applying for the second phase of my application for unemployment. The first phase is to establish an account. Then, they send you paperwork saying certain weeks are ineligible for payment because of severance or vacation time. They also send you a pin number to access your information and a card through which payment can be transferred to you. This all happened smoothly and without incident several weeks ago.
Yesterday, as I said, I tried to begin the second phase, "application for payment." I've been actively looking for a job (a requirement for payment) for the last two weeks, so I am applying for payment for those weeks. The system has two ways to do this - online and on an automated phone system. I did the first and got the statement that a claim under my SSN did not exist (BS and I have the paperwork to prove it). So, I went to the phone system which had a different error message: "You have no open weeks to claim at this time." What does that mean?
The only way to resolve this (and I've looked everywhere for an online alternative) is to call during business hours and talk to a person. The only trouble is, the line is always busy. It started being busy five minutes before they opened and has been busy the dozen or so times I've called in the last hour. I tried calling the other help number, for outside the Denver Metro area, but got an error message saying that number could not be reached from my calling area (the Denver Metro area). So. Now what? Keep calling, obviously, but how likely is it that I'll get through? I have no idea. They don't even have a hold system. At this point I'd love to be on hold for an hour or two. (Seriously, I would!)
I'll also keep trying to file via the phone and computer, hoping that maybe I'm just not applying at the right time (maybe I'm offset from my proper time by a week).
I may go there in person, though I've heard you get turned away at the door.
We'll see. Updates will be forthcoming.